URGENT: IQTT & Business Marks Still Incorrect Assignment Marks Also Don’t Match

Good day,

I’m officially raising this complaint after multiple attempts to get incorrect academic marks fixed for both IQTT and Business. I’ve followed every process: I’ve sent emails, raised tickets, submitted lecturer documentation, and escalated. Yet here I am, still dealing with unresolved issues, ignored requests, and support tickets being closed without resolution.

Here’s what’s wrong:

IQTT Assignment One: My Assignment One mark doesn’t match what was recorded. The portal shows a completely different mark than what I actually received. No explanation, no breakdown, just inconsistency. I submitted this concern, and *still no fix*.

IQTT Overall Mark: My total mark changed at some point and nobody can explain how or why. I’ve asked for a clear breakdown of how it was calculated and what caused the adjustment. I’ve received zero clarification.

Business Marks: Despite sending official proof from my lecturer showing the correct mark, the portal still reflects the wrong result. I’ve submitted the same documents multiple times why is it not being corrected?

Support Tickets Being Closed: What’s the point of a helpdesk if tickets are closed before problems are solved? Why are my unresolved queries being marked “completed” when nothing has been done?

At this point, I’m demanding the following:

A detailed breakdown and correction of my IQTT Assignment One mark A full explanation of how the IQTT final mark was calculated and why it changed Immediate update of my Business mark, based on the evidence already submitted A clear timeline of when these issues will be sorted A confirmation that no ticket will be closed unless the matter is actually resolved

This delay is messing with my academic progress, my mental well-being, and my trust in the institution. I’m doing everything I can to meet my obligations as a student why isn’t the same energy being returned?

I’m tired of repeating myself. If this is not addressed urgently and transparently, I’ll have no choice but to escalate further including to academic quality assurance bodies and public platforms.

Kind regards, Jean-Pierre Hoorzyk