Urgent Escalation: No Feedback Received on Credit Applications – Request for Senior Assistance

I am writing to formally escalate a matter I previously raised regarding Mr. Mzwandile Masuku.

On Thursday, 17 July 2025, I submitted a complaint about Mr. Masuku. He contacted me and committed to providing feedback regarding my credit applications. I followed up with an email as discussed during our phone conversation.

During our call, Mr. Masuku acknowledged the urgency of the matter, particularly with classes starting on Monday, 21 July 2025. He assured me that the issue would be resolved before classes commenced, so that I would know whether I am registered for the correct modules.

Unfortunately, today is 22 July 2025, and I have not received any feedback—neither via phone nor email. This lack of communication has caused significant frustration and uncer*****y for me as a student.

Mr. Masuku has failed to follow through on his promises, and I am now requesting that a senior staff member urgently intervene to resolve this issue.

I would appreciate a response and resolution as soon as possible.