GK
Gloria K

1 reviews | Active since Jul 2025

19 Mar 2026, 17:08

Unresolved registration issue and lack of support

I am writing to complain about my current registration situation, which has been very frustrating and stressful. My registration was rejected because of my study visa appeal application that is still pending with the Department of Home Affairs. Since then, I have been trying to find a solution so I can continue with my final semester. I tried to switch to online registration, but nothing has been resolved. I have also gone to campus several times to ask for help, but I still have not received any clear solution or proper assistance. Recently, I was told by the Rosebank operations office that there is nothing they can do, which is very discouraging. I am supposed to be doing my final semester, and now I am stuck without any support. I have academic responsibilities coming up, and this situation is causing me a lot of stress. I do not understand why I am not being helped. As a student, I believe I have the right to receive proper guidance and support, regardless of being an international student. At this point, I am kindly asking for urgent help and a clear solution so that I can continue my studies without further delay.

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Replies (2)
Rosebank College
Rosebank College's reply20 Mar 2026, 08:28
Official
Dear Gloria, 

Thank you for your email.

Please be assured that the RC Online Campus Management will contact you shortly to provide assistance. 

I will work closely with the campus team to ensure your query is resolved promptly and effectively. 

Thank you for bringing this matter to our attention. 

Kind regards, 
IIE Rosebank College
Rosebank College
Rosebank College's reply09 Apr 2026, 07:53
Official
Good day Gloria, 

We are pleased that your matter has been resolved. 

We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address. 

If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution. 

Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service. 

Thank you once again for bringing the matter to our attention. 

Regards, 
IIE Rosebank College