MB
Mathapelo B
1 reviews | Active since Nov 2025
28 May 2026, 10:26
Unknown fees added to my account while it was fully paid
My sibling is being told she owes the institute thousands of rands while we fully paid her fees and wasnt owing anything for months. They put her under an instalment agreement and kept on telling her she is owing money and they are threatening to deregister her. We have called the school but they give us the run-around with no clear explanation and resolution.
Please assist
Helpful (0)
Replies (6)0
Replies (6)
Rosebank College's replyOfficial
28 May 2026, 10:38Dear Mathapelo,
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the RI Pretoria Campus Management will contact you shortly to assist.
I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
Rosebank International
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the RI Pretoria Campus Management will contact you shortly to assist.
I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
Rosebank International
Rosebank College's reply28 May 2026, 10:38
Official
Dear Mathapelo,
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the RI Pretoria Campus Management will contact you shortly to assist.
I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
Rosebank International
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the RI Pretoria Campus Management will contact you shortly to assist.
I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
Rosebank International
Rosebank College's replyOfficial
29 May 2026, 12:32Good day Mathapelo,
We are pleased that your matter has been addressed.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
Rosebank International
We are pleased that your matter has been addressed.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
Rosebank International
Rosebank College's reply29 May 2026, 12:32
Official
Good day Mathapelo,
We are pleased that your matter has been addressed.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
Rosebank International
We are pleased that your matter has been addressed.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
Rosebank International
MB
Mathapelo B's updateReviewer Update
29 May 2026, 13:24Hi, matter isnt yet resolved, i sent an email after your response. As now i am confused as to a module that was existing at registration is now said to have been added in April but the full amount was paid at registration in Jan/Feb. And no communication about adding a module or a debt with interest was made.
MB
Mathapelo B's update29 May 2026, 13:24
Reviewer Update
Hi, matter isnt yet resolved, i sent an email after your response. As now i am confused as to a module that was existing at registration is now said to have been added in April but the full amount was paid at registration in Jan/Feb. And no communication about adding a module or a debt with interest was made.
Rosebank College's replyOfficial
29 May 2026, 13:36Good Afternoon Mathapelo,
Thank you for your prompt communication.
We will provide the above to the team and revert as soon as feedback has been received.
Kind Regards
Rosebank International
Thank you for your prompt communication.
We will provide the above to the team and revert as soon as feedback has been received.
Kind Regards
Rosebank International
Rosebank College's reply29 May 2026, 13:36
Official
Good Afternoon Mathapelo,
Thank you for your prompt communication.
We will provide the above to the team and revert as soon as feedback has been received.
Kind Regards
Rosebank International
Thank you for your prompt communication.
We will provide the above to the team and revert as soon as feedback has been received.
Kind Regards
Rosebank International
MB
Mathapelo B's updateReviewer Update
03 Jun 2026, 18:21Hi, issue was resolved. Thanks for helping resolve it.
MB
Mathapelo B's update03 Jun 2026, 18:21
Reviewer Update
Hi, issue was resolved. Thanks for helping resolve it.
Rosebank College's replyOfficial
04 Jun 2026, 07:17Good day Mathapelo,
We are pleased to hear that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
Rosebank International
We are pleased to hear that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
Rosebank International
Rosebank College's reply04 Jun 2026, 07:17
Official
Good day Mathapelo,
We are pleased to hear that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
Rosebank International
We are pleased to hear that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
Rosebank International