unefficient service

<p>So I overpaid Rosebank college and they want me to submit a POP, ID copy, letter and proof of banking details to make the refund. So like when I make payment why doesn't anyone call me to confirm my bank account and ID number yet the payments were allocated to my accout? Your controls are as terrible as the schools service like really!!! I need to now take time off work and stand in a que at the bank, go through all that admin to get my money back??? That's not it, they don't have an email addy for me to send all this info to, why the heck musy I waste my petrol for something so easy??? There's a credit balance on my account of which the money is mine!!!! Refund the damn cash, Im not doing all this nonsense to get my money back, go tell your auditors!!!!!</p>