THREE WEEKS WITHOUT PORTAL ACCESS- A FRUSTRATIING EXPERICENCE AS A FIRST YEAR ONLINE STUDENT

I am extremely disappointed with the level of service I received from Rosebank College regarding access to my student portal. As a first-year online student, the student portal is my primary means of accessing course content, assessments, announcements, and assignment submission links. Without access to the portal, I was effectively unable to participate fully in my studies.

Due to ongoing technical issues with my portal, I could not access important course materials or submit my assignments. I reported the problem as soon as I became aware of it and actively sought assistance. I visited the campus on two separate occasions in an attempt to resolve the issue. However, instead of receiving immediate support, I was repeatedly sent from one department to another and received little assistance. The matter dragged on for approximately three weeks before it was finally resolved.

During this period, I was unable to complete and submit assignments because I could not access the necessary information on the portal. This situation was entirely beyond my control. As a student, I took reasonable steps to report the issue and follow up on it, yet the delay in resolving the problem was caused by the institution's failure to provide timely support.

For this reason, I believe it would be unfair and unjust for me to be failed or penalised for assignments that I was unable to access or submit due to circumstances created by the college's administrative and technical delays. I respectfully request that my situation be considered and that appropriate accommodations be made regarding any missed submissions.

While I value the opportunity to study at Rosebank College, my experience as a first-year online student has been frustrating and disappointing. I hope the college improves its support systems and response times so that other students do not face similar challenges in the future.