The poorest customer service EVER!

I want to be refunded for a program I will no longer be taking. The only way I get a response is if I ask the question more than 20 times. Yesterday, a Vanessa Padayachy sent me this one liner: "Please call me on ********** 687 it about your document" . We will not talk about why is she requesting a call from me, whereas she should be calling me. However, its almost 24hrs and still no call or reply to my emails. This is her email address: **********

At the end of all your nonsense, I just want what's mine to be returned. Simple if you ask me.