Surprise Outstanding Modules

Hi , last year December I sent a ticket under results,asking them if there’s any module that I need to supp? Since I was out of the province,they told me I have only 1 module which is Setswana. I couldn’t see my results because of an outstanding fee. Fine I did Supp Setswana and submitted before the D date, I was told via email that I should keep on checking them if I passed that supp,fine I did check on them in January,and I was told that there’s no module that I need to supp I only need to settle my fees. Last week Tuesday I sent a ticket under Application for graduation,asking for completion letter,yesterday I got an email from them that “ I have outstanding modules “ I fail to understand which modules are they talking about because I was told that I don’t have any module to supp,now they are telling me about modules.I'm really disappointed honestly, I don’t know where I’m standing.