GP
Gerhard P

1 reviews | Active since Feb 2025

18 Feb 2025, 13:31

STAY AWAY FROM THIS INSTITUTION ! ! !

Safe yourself the frustration and rather stay away ! I have been trying to register since 24 January 2025. The first time I received any communication from the student advisor, Reabetswe Maruping, was on 30 January 2024. I was requested to sent certified copies . . . which I did in an email on 3 February 2025. On 5 February 2025 I sent a follow up email. After phone calls to Rosebank College, where I was cut off, I eventually spoke to someone in the call centre. On 11 February 2025, I received the exact same email from Reabetswe Maruping, which I responded to on 3 February 2025. On the same day, I received an email in which it was stated: Your application has now been escalated to the Registrar's Office for thorough evaluation. It's 18 February 2025, and still no answer or communication regarding my application. I cannot emphasise enough the lack of communication and pathetic service I have received regarding my application. Think twice before you think to study through this institution . . . if it take 3 weeks and counting just to register a student, I don't even want to think of the service you / I will get as a student.

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Replies (4)
Rosebank College
Rosebank College's reply18 Feb 2025, 15:42
Official
Dear Gerhard,

Thank you for reaching out to us.

I attempted to contact you earlier regarding your query but was unable to reach you. To assist you effectively, we kindly request the following additional information:

Once we have these details, I will work closely with Management to ensure that your query is escalated and resolved promptly.

Please feel free to provide the requested information via email *** 

Thank you. 

Regards, 
Rosebank College 

Rosebank College
Rosebank College's reply18 Feb 2025, 16:39
Official
Dear Gerhard, 

Thank you for your email and for taking the time to speak with me earlier.

Please be assured that the Online Campus Management will contact you shortly to provide assistance. I will personally work closely with the campus team to ensure that your query is resolved promptly and effectively.

Thank you for bringing this matter to our attention.

Kind regards,
Rosebank College
GP
Gerhard P's update19 Feb 2025, 11:30
Reviewer Update
I am back . . . this time I want to thank Mzwandile Masuku for your email response last night at 19:56 and the conversation we had a couple of minutes ago discussing the issue. Thank you for the way in which you handled the situation . . . Thank you for the understanding you showed, and customer service I received from yourself. I highly recommend and appreciate the sincerity you showed during the process. Thank you !
Rosebank College
Rosebank College's reply19 Feb 2025, 11:38
Official
Good day Gerhard,

We would like to confirm that that campus has contacted you and the query has been resolved. 

Please do not hesitate to contact us on ***  if you need any additional assistance. 

Regards 

Rosebank College