ST***8 - Can't get through to your online department for assistance - Registration issue

Hi Rosebank Team,

Your ticket system is really not helpful as tickets are closed before queries are even resolved. I had requested if they could check my registration status but the feedback given is really not helpful. I tried calling your online branch and I waited over 12minutes, I didn't get through to anyone so I cut the call. Please can you guys assist as I can't write these hello peter complaints to get assistance. There should be direct contact's for these escalations. I need to know my registration status and also I have not received communication from Wizebooks either on purchasing my textbooks which makes me think that the registration is still not completed? I had paid online as well on the student portal.