ZEz
Zarreen Essop zarreen.essop
1 reviews | Active since Jul 2023
12 Mar 2025, 15:18
SORT OUT YOUR INTERNAL MESS SO ITS NOT HARD FOR ME TO ACTUALLY STUDY
If its not you guys making me wait a whole 2 months for my modules to be registered, its your textbook supplier!
I am now again stuck because Wize Books advised that you guys have not added Accounting 2B textbook on their side so they can't add it on my cart. Can you guys do something right and sort this out!!! I am becoming sooo frustrated with how pathetic your services are!!!! For a private institution that is expensive, your customer service sucks.
Helpful (0)
Replies (3)0
Replies (3)
Rosebank College's replyOfficial
12 Mar 2025, 15:56Dear Zareen,
Thank you for reaching out to us.
I attempted to contact you earlier regarding your query but was unable to reach you. To assist you effectively, we kindly request the following additional information:
e.g., student number, course enrolled, and campus name.
Once we have these details, I will work closely with the [Campus Name] Campus Management to ensure that your query is escalated and resolved promptly.
Thank you.
Regards,
Rosebank College
Rosebank College's reply12 Mar 2025, 15:56
Official
Dear Zareen,
Thank you for reaching out to us.
I attempted to contact you earlier regarding your query but was unable to reach you. To assist you effectively, we kindly request the following additional information:
e.g., student number, course enrolled, and campus name.
Once we have these details, I will work closely with the [Campus Name] Campus Management to ensure that your query is escalated and resolved promptly.
Thank you.
Regards,
Rosebank College
Rosebank College's replyOfficial
13 Mar 2025, 13:08Dear Zarreen,
Thank you for taking my call and your patience and understanding while we work on resolving your query.
We sincerely apologise for the delay in addressing your concerns. Please rest assured that I am actively following up with the relevant teams, including the Online Campus Management, to ensure your query is resolved as soon as possible.
We understand the importance of resolving this matter promptly and are committed to providing you with a satisfactory outcome.
Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a resolution.
Kind regards,
Rosebank College
Rosebank College's reply13 Mar 2025, 13:08
Official
Dear Zarreen,
Thank you for taking my call and your patience and understanding while we work on resolving your query.
We sincerely apologise for the delay in addressing your concerns. Please rest assured that I am actively following up with the relevant teams, including the Online Campus Management, to ensure your query is resolved as soon as possible.
We understand the importance of resolving this matter promptly and are committed to providing you with a satisfactory outcome.
Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a resolution.
Kind regards,
Rosebank College
ZEz
Zarreen Essop zarreen.essop's updateReviewer Update
17 Mar 2025, 10:17Still no resolution. I am so frustrated with your level of service. Its one issue after another.
ZEz
Zarreen Essop zarreen.essop's update17 Mar 2025, 10:17
Reviewer Update
Still no resolution. I am so frustrated with your level of service. Its one issue after another.