SD
Sanda D

1 reviews | Active since Oct 2023

20 Feb 2025, 12:55

********** service

I am in awe of such a ********** service Rosebank college brings. I have been requesting and calling to get my completion letter since the 10 of February till now. I had explained to them about the urgency of the letter, there was a Grad programme on the line. I then took the matter to the Programme coordinator, Princess Legodi and she helped by taking it further to the Deputy Head of operations, Pertunia as she reassured me that as soon as my transcript my fixed, she’d send it through personally. This was last week Wednesday. I lost the opportunity of getting a job that was promising because of their horrible communication and lies. IIE Assist is the most useless place to complain. I am in disbelief. They sent me an email telling me the letter would be available on my portal month end of February, imagine!! From 10th to 28th? No ways.

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Replies (4)
Rosebank College
Rosebank College's reply20 Feb 2025, 13:57
Official
Dear Sanda,

Thank you for reaching out to us.

I attempted to contact you earlier regarding your query but was unable to reach you. To assist you effectively, we kindly request the following additional information:

Once we have these details, I will work closely with Management to ensure that your query is escalated and resolved promptly.

Please feel free to provide the requested information via email *** 

Thank you. 

Regards, 
Rosebank College
SD
Sanda D's update20 Feb 2025, 14:06
Reviewer Update
My apologies, you can try contacting me again.

I can’t seem to see the requested information that you guys need.
Rosebank College
Rosebank College's reply20 Feb 2025, 14:15
Official
Dear Sanda, 

Thank you for your email and for taking the time to speak with me earlier.

Please be assured that the Braamfontein Campus Management will contact you shortly to provide assistance. I will personally work closely with the campus team to ensure that your query is resolved promptly and effectively.

Thank you for bringing this matter to our attention.

Kind regards,
Rosebank College
Rosebank College
Rosebank College's reply21 Feb 2025, 12:01
Official
Good day,

We would like to confirm that that campus has contacted you and the query has been resolved. 

Please do not hesitate to contact us on ***  if you need any additional assistance. 

Regards 

Rosebank College