Serious administrative misconduct

I have experienced ongoing and serious administrative failures at Rosebank College. For a full academic year, I received invoices and statements which were paid in full. My official statements clearly reflect that my account is fully settled and shows a credit/refund.

Despite this, and after following the correct procedure for the refund, I am now being informed that I allegedly owe outstanding fees, with inconsistent amounts and conflicting explanations provided. A staff member, (name and surname can be provided), has confirmed that the discrepancy is due to an internal administrative error.

For almost a month now, I have been phoning, pleading, begging for this matter to be resolved. I am still awaiting feedback (that was said to happen within the hour).

As a result of this error, how will I receive my academic transcript and completion letter???? This action is unjustified, procedurally unfair, and directly prejudices my ability to secure employment. I am effectively being penalised for an error that the institution has acknowledged is not of my making.

It is unacceptable that a student can be incorrectly billed over an extended period and then upon asking for their refund be told different stories and expected to pay when for a whole year the statements and invoices reflected differently. This matter has caused significant stress and has placed my livelihood at risk.

I would strongly caution prospective students to carefully consider the administrative competence of this institution before enrolling.