ZE
Zarreen E
1 reviews | Active since Jul 2023
17 Mar 2025, 12:44
Second request to resolve my issue
Rosebank College has still NOT resolved my issue with Wizebooks. Why is it so hard.... the level of service is really bad and I hope someone from your division can see that the people employed here are really useless
Helpful (0)
Replies (5)0
Replies (5)
Rosebank College's replyOfficial
17 Mar 2025, 12:55Dear Zarreen,
Thank you for your patience and understanding while we work on resolving your query.
We sincerely apologise for the delay in addressing your concerns. Please rest assured that I am actively following up with the relevant teams, including the Online Campus Management, to ensure your query is resolved as soon as possible.
We understand the importance of resolving this matter promptly and are committed to providing you with a satisfactory outcome.
Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a resolution.
Kind regards,Rosebank College
Thank you for your patience and understanding while we work on resolving your query.
We sincerely apologise for the delay in addressing your concerns. Please rest assured that I am actively following up with the relevant teams, including the Online Campus Management, to ensure your query is resolved as soon as possible.
We understand the importance of resolving this matter promptly and are committed to providing you with a satisfactory outcome.
Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a resolution.
Kind regards,Rosebank College
Rosebank College's reply17 Mar 2025, 12:55
Official
Dear Zarreen,
Thank you for your patience and understanding while we work on resolving your query.
We sincerely apologise for the delay in addressing your concerns. Please rest assured that I am actively following up with the relevant teams, including the Online Campus Management, to ensure your query is resolved as soon as possible.
We understand the importance of resolving this matter promptly and are committed to providing you with a satisfactory outcome.
Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a resolution.
Kind regards,Rosebank College
Thank you for your patience and understanding while we work on resolving your query.
We sincerely apologise for the delay in addressing your concerns. Please rest assured that I am actively following up with the relevant teams, including the Online Campus Management, to ensure your query is resolved as soon as possible.
We understand the importance of resolving this matter promptly and are committed to providing you with a satisfactory outcome.
Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a resolution.
Kind regards,Rosebank College
ZE
Zarreen E's updateReviewer Update
17 Mar 2025, 14:20This is taking waaaay to long. You do know that next week Monday I have an assignment due and I don't have a textbook to even attempt the assignment? When do I get the time to study and go through the chapters? How long does it take to resolve something so simple? I hate to express my frustration in this way, but I truly feel this situation has become unnecessarily difficult.
ZE
Zarreen E's update17 Mar 2025, 14:20
Reviewer Update
This is taking waaaay to long. You do know that next week Monday I have an assignment due and I don't have a textbook to even attempt the assignment? When do I get the time to study and go through the chapters? How long does it take to resolve something so simple? I hate to express my frustration in this way, but I truly feel this situation has become unnecessarily difficult.
Rosebank College's replyOfficial
18 Mar 2025, 09:33Dear Zarreen,
Thank you for your patience and understanding while we work on resolving your query.
We sincerely apologise for the delay in addressing your concerns. Please rest assured that I am actively following up with the relevant teams, including the Online Campus Management, to ensure your query is resolved as soon as possible.
An Online Campus Management representative will be in contact to assist—apologies for the inconvenience caused.
Kind regards,Rosebank College
Thank you for your patience and understanding while we work on resolving your query.
We sincerely apologise for the delay in addressing your concerns. Please rest assured that I am actively following up with the relevant teams, including the Online Campus Management, to ensure your query is resolved as soon as possible.
An Online Campus Management representative will be in contact to assist—apologies for the inconvenience caused.
Kind regards,Rosebank College
Rosebank College's reply18 Mar 2025, 09:33
Official
Dear Zarreen,
Thank you for your patience and understanding while we work on resolving your query.
We sincerely apologise for the delay in addressing your concerns. Please rest assured that I am actively following up with the relevant teams, including the Online Campus Management, to ensure your query is resolved as soon as possible.
An Online Campus Management representative will be in contact to assist—apologies for the inconvenience caused.
Kind regards,Rosebank College
Thank you for your patience and understanding while we work on resolving your query.
We sincerely apologise for the delay in addressing your concerns. Please rest assured that I am actively following up with the relevant teams, including the Online Campus Management, to ensure your query is resolved as soon as possible.
An Online Campus Management representative will be in contact to assist—apologies for the inconvenience caused.
Kind regards,Rosebank College
ZE
Zarreen E's updateReviewer Update
18 Mar 2025, 10:11Good day,
I've decided to order the books directly so that I don't run in to issues and waste more time.
Thank you
You may close this request
I've decided to order the books directly so that I don't run in to issues and waste more time.
Thank you
You may close this request
ZE
Zarreen E's update18 Mar 2025, 10:11
Reviewer Update
Good day,
I've decided to order the books directly so that I don't run in to issues and waste more time.
Thank you
You may close this request
I've decided to order the books directly so that I don't run in to issues and waste more time.
Thank you
You may close this request
Rosebank College's replyOfficial
19 Mar 2025, 12:09Dear Zareen,
We sincerely apologise for the delay, and we apologise for the inconvenience caused.
Kind Regards,
Rosebank College
We sincerely apologise for the delay, and we apologise for the inconvenience caused.
Kind Regards,
Rosebank College
Rosebank College's reply19 Mar 2025, 12:09
Official
Dear Zareen,
We sincerely apologise for the delay, and we apologise for the inconvenience caused.
Kind Regards,
Rosebank College
We sincerely apologise for the delay, and we apologise for the inconvenience caused.
Kind Regards,
Rosebank College