Rude Rosebank College employee and refusal by the institution to give results to the parent as a responsible person for the fees.

As a parent I app**** for my child and paid all fees due by me for the year 2022 on time but the college refuses to give me the learners results in promotion of POPI Act. Why was the institution requesting for my details on application, if as a paying parent I will not be privy to the learner’s results? Why do I as a paying parent have to ask for permission from my child to get her results? When fees are not paid, who is called? Do they call the learner or the person responsible for the fees? I am completely ****ed by this exercise, to make it worse I called the institution now at 14:30 and a lady called Nthabiseng had an audacity to drop the phone on my ear when I questioned her about this practice in their institution. Where’s customer service, where’s Batho Pele principles? Are these operators not trained on how to handle public queries? One begins to question a lot about this institution. Where is professionalism in this stinking attitude ?