sM
sibusiso M

1 reviews | Active since Apr 2017

19 Jun 2024, 18:47

Rosebank poor service.

Dear Rosebank,

I am regretting to send my son to Rosebank college. The service is unbelievable there.

I doubt the staff is monitored to do their jobs properly.

My son is studying through Rosebank with GCRA BURSARY. Its now June and Rosebank has not allocated funds for residence and stipend.

He only received laptop and books back in April.

There is this representative from Rosebank by the name Jeffrey who is responsible for allocation. This guy is failing our children. And thers is Jane from Finance who always on leave and she has not release payments

What is going on with this institution. Are following Boston way of failing its students.

Now the wifi has been switched of at my son's residence due to no payment. He can't do the assignments and meet deadlines.

Is this the way you want our children to experience.

I am extremely disappointed to your institution. I am even thinking of taking my son elsewhere next year.

Please can this be escalated to head of learning at your institution.

Your service is very poor.

Kind regards SIBUSISO ***.

0
Replies (3)
Rosebank College
Rosebank College's reply20 Jun 2024, 06:30
Official
Hi Sibusiso, 

Thank you for your email. 

Kindly note that the Braamfontein management team will contact you to resolve. 

Regards, 
Rosebank College
sM
sibusiso M's update20 Jun 2024, 13:55
Reviewer Update
Good day,

Jeffrey from Rosebank college contacted me and he clarified the process with me.

I am satisfied with his explanation. The problem is with GCRA not Rosebank.

The bursary has not transferred funds to the institution.

I appreciate the feedback received from Rosebank college.

Kind regards
SIBUSISO
Rosebank College
Rosebank College's reply20 Jun 2024, 16:05
Official
Good day, 

We would like to confirm that that campus has contacted you and the query has been resolved. 

Please do not hesitate to contact us on ***  if you need any additional assistance. 

Regards 

Rosebank College