Rosebank online incompetency

I've registered beginning of Feb I enquired with rosebank student advicer team, for the course I wanted it was available, months later I was told the course was not available ,after paying none refunble application fee of which I was told the course was available from start ,I paid even registration fee since I paid application and pre reg fees I was giving an AP and student number I was was called month later to be told the course is unavailable,I submitted ducuments they said needed for refund it's been a week not a word from them ,bare with me I've app**** on the forth of February...I need my refund