Rosebank college worst experience with their Online study

in february this year i was enrolling my spouse to study at rosebank college using online.the worst exprience ever in my life,meaning this college is terrible in helping people,imagine enrolling someone to study on the 19 of february plus paying the required amount that is neede and being unable to get helped or being helped antil month end with their classes being said that they have started.calling,being taken back and forth and being told you payed using the wrong account while its listed on the ABSA beneficiary list.and now getting someone to tell you that no we see your payment but with no help on the online study which i ended up giving up and cancelling but thats not the kicker now am unable to get my refund.the same way i was not able get help on my spouse to start with the online classes,now there is no response even when i followed their process of cancelling and refund but there not even a response on asking me anything.i dont know how this institute work with people when their cant even respond to their own process.i think they see the messages but choose to ignore.imagine inrolling on the 19 of february antil march unable to get help.now i want my refund and get this when you call thier dont respond so am not gone wait and stand for this unholly process their treat people with.i will follow the channels if their think they are smart to ignore messages.this online study with rosebank college is worse and terrible.yes i had about their reputation of being bad in helping people but i thought it was all talk but i got to exprience it myself.the worst college in communication and if the where unable to help me on the "online" study imagine looking for help the middle of your studies,it means they dont see nor treat people,parents or students as the main source of being able to be recognized.am sure the independent institute of education doesn't know what people are facing dealing with this college.i want my money back and i want it as i have cancelled their worst online study which their dont know what the are doing,