NM
Ntswaki M

1 reviews | Active since Mar 2025

20 Jun 2025, 09:38

Rosebank college Pretoria - nightmare experience

Rosebank college Pretoria campus has been an nightmare. I've been trying to avoid making a review on here but I just can't keep quiet anymore. Ever since I registered with them in 2022, nothing has been right not my registration contracts not even my modules or fees. The last straw was recently when I inquired about my registration confirmation letter and everything went south. Firstly I got kicked out of arc when I had to submit my last Summative and when I went to ask about that I was told I'm not a registered student. How when I registered and had access all along? Not only that but they've been saying they will amend my bill/statement because my contract from last year and previous years had extra modules which increased the amount due. They don't want to fix that despite the many advances I've made to get it corrected. The money paid towards this year's fees they've taken it to the unamended bill and are saying "you only finished paying for last year's fees" but how when you don't want to fix the statement. Many emails and calls later only this morning do I get a "Thank you, you are now a registered student" but nothing else fixed?? This institution has taken a toll on me mentally, financially and more especially mentally because my mental health has reached rock bottom because of them. The love for the course I was doing is not even there anymore, I want nothing do this institution anymore and I hope no other learner gets to have the experience I had with them. I just want it to end

0
Replies (5)
Rosebank College
Rosebank College's reply20 Jun 2025, 13:00
Official
Dear Ntswaki

Thank you for reaching out and for taking the time to share your experience. We sincerely apologize for the frustration, confusion, and distress you have endured during your time with Rosebank College Pretoria campus.

It is deeply concerning to hear about the issues you've faced — from registration discrepancies and incorrect billing to the challenges accessing ARC and submitting assessments. We understand that these complications have not only affected your academic progress but have also taken a toll on your mental well-being. Please know that your experience is not taken lightly, and we are truly sorry for the distress this has caused.
Your feedback has been noted and escalated to the relevant departments for urgent attention. We are committed to resolving the outstanding issues regarding your billing and registration history, and we will be in contact with you directly to provide a clear way forward.

We regret that your academic journey with us has led to such dissatisfaction, and we want to assure you that your concerns are valid and deserving of immediate attention. No student should ever feel the way you do — overwhelmed, unsupported, and unheard.
Once again, we apologize sincerely for everything you've experienced. Please allow us the opportunity to make things right.

Regards
IIE Rosebank College
Rosebank College
Rosebank College's reply24 Jun 2025, 09:48
Official
Good day Ntswaki 

Thank you for being patient while we work together with RC Pretoria to resolve your query, this serves as an update that the campus has contacted you and they are working on finalizing your registration.

We will be in touch until everything is resolved.

Regards 
IIE Rosebank College. 
Rosebank College
Rosebank College's reply30 Jun 2025, 16:48
Official
 Good day Ntswaki

Thank you for taking my call today, we are still working with the RC Pretoria to ensure that the billing issue is resolved.

We do apologize once again for the delays. 

Regards

IIE Rosebank College
Rosebank College
Rosebank College's reply03 Jul 2025, 11:18
Official
Good day Ntswaki 

Thank you once again for your patience and for taking our call as we work to resolve your query. Please be assured that we are committed to resolving this matter efficiently.

Regards 
IIE Rosebank College
Rosebank College
Rosebank College's reply08 Jul 2025, 09:17
Official
Good day Ntswaki

Thank you once again for your patience. 
I want to sincerely apologise for the ongoing inconvenience and frustration you’ve experienced. Please know that your concerns are valid, and we deeply regret the delays and back-and-forth you’ve had to endure. 
We are still actively engaging with the RC Pretoria team to resolve your issue as a matter of urgency. The matter has not been forgotten, and we are pushing for a final resolution to ensure your registration and module access are corrected without further delay. 
I will continue to follow up and keep you informed of any progress. 

Thank you for bearing with us.

Regards
IIE Rosebank College.