YM
Yolanda M

1 reviews | Active since Oct 2021

09 Oct 2021, 15:27

Rosebank college Please improve your service, we are paying for these service , it doesn’t have to be like this . Attend to our issues .

I have an issue with rosebank college , they have very poor services , I have a current issue that they refuse to attend to . The issue is I received my 1st semester marks late , and then found out I qualify for a supplement, unfortunately the date for submission of the module I qualified to supplement had passed , now I just need them to give me a chance to resubmit. Even before this issue , they just don’t treat us student fair . Service they offer is very poor yet they are quick to ask why haven’t we paid our fees. Please help me fix this issue .

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Replies (6)
Rosebank College
Rosebank College's reply11 Oct 2021, 08:26
Official
Hi Yolanda
We have received your complaint review and have also escalated to the campus. Not sure if you logged your request to resubmit via the student hub as per process? Issues around bad service delivery need to be escalated to the Campus Head for assistance as first port of call.
The campus will revert back to you soonest.
Regards
Rosebank College
YM
Yolanda M's update12 Oct 2021, 07:45
Reviewer Update
Yes I did apply on student hun , my application was denied . I did send an email asking for assistance as to where to from now since my application was denied but got no assistance. Even went further to ask for an appropriate number to contact to pass my complain but no response from the people who supposed to be assisting from rosebank . Please give me a call so we can settle this matter .

Thanks
YM
Yolanda M's update12 Oct 2021, 07:54
Reviewer Update
Student hub I meant to say
Rosebank College
Rosebank College's reply12 Oct 2021, 08:32
Official
Hi
Thank you for your feedback - I have escalated this to the Online Campus as that is where you are registered.
They are looking into the matter and will be in contact with you shortly.
Regards
Rosebank College 
YM
Yolanda M's update03 Dec 2021, 08:32
Reviewer Update
I’m still waiting for feedback , I’ve provided my supporting documents , I don’t know whether the aim is for me to drop the matter and pay again for this module hence this issue is dragging like this , that will not happen , the matter is in the principals hands but still nothing tangible , I’m still wasting my resources on this matter , the institution continues to inconvenience me , late release of marks was not enough , I keep sending emails checking how far the matter has gone but still no conclusion , is this fair ? Why would I wast all my time on this matter if I had just neglected my marks when they were available to me , this is really disappointing. Can’t you provide a date for me to resubmit the POE…….
Rosebank College
Rosebank College's reply14 Nov 2022, 07:46
Official
Good day 

Please advise if you have been assisted successfully.