Rosebank College Management support

just a thank you to Mr Mzwandile Masuku Rosebank College Sales manager and team for going the xtra Mile to ensure that the Online Students issues gets resolved. there was/is a lot of teething problems from the word go, and the following was needs to be addressed: - Call center agents should be aligned and standard set so students don't get different answers from different agents, please explain to agents, if one registrar online, I do not want to be told to drive all the way to Braamfontein for a question than can easily be answered online. the reason for online is that one cannot or do not have the time to go to campus. - On your web, 1st registration page , ensure to add not just campuses but also Off Campus institutes where students can write exams so they can choose the correct one from the beginning , reducing lots of stress for subjects that must be written at campus, some are hours away from nearest campus. - Change online payment method to be more user friendly but also send proper tax invoices to students to pay correct amount. currently system, one need to pay Module by Module and the system gets confused. - Should there be any o/s balance, please send statements on time, don't wait 6 months down the line . - There is a introduction session but it is so overwhelmed and it just goes on for hours, most students leave the meeting , I suggest a introduction session where the students actively page through your web and show them where and how to log a ticket, where to look for assignments etc. what ever may cause confusion, show them how the system works.

thank you for taking the time to call me and discuss the issues, there is light at the end of the tunnel. lets hope semester 2 will run smooth.