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kgaugelo K

1 reviews | Active since Jul 2020

25 Aug 2022, 12:20

Rosebank College Braamfontein - Disgusting Service

This has been the worst experience since day 1 we started with this institution from the telephones line not been answered to the poor or lack of professionalism in the administration. This college has the work customer service, Quick to call you when you missed a payment but cannot even allocate payments correctly. I have been trying to contact the college since last week Friday the 19th of August and to date, the phone has just rang over 25 minutes without been answered and finally when you are answered, they put you on hold or through a voice mail machine. Really how can an institution of learning operate in such disgraceful manner.

2ndly - You have lecturers who don't even pitch up for classes and mind you you are charged full time fees for no show. Hmm This is really the worst. No one responds to anything even emails - which you are lucky to get a reply. what service are we paying for really? disgusting that's what this institution is. I was given these 3 numbers: *** *** and ***- which are useless

I honestly think you should close down your doors if you cannot get the basics correct.

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Replies (1)
Rosebank College
Rosebank College's reply25 Aug 2022, 14:15
Official
Good day, 

Thank you for your email. 

This mail has been noted and escalated to the Braamfontein Management Team. 

Regards, 
Rosebank College