Rosebank College: A Journey of Challenges and Gratitude

At the beginning of this year, I registered for a Diploma in Tourism, only to be told two weeks into the academic year that there were not enough students for the course. This forced me to switch to Digital Marketing. A month or so into the course, I struggled to keep up due to the overwhelming number of systems that were difficult to maneuver. Frustrated, I deferred to the second-semester intake, but I was required to pay for two modules because I had already submitted assignments. I settled the difference, but I somehow still seem to owe money, and I am unclear as to why.

I also opened up about living with a mental illness and registered for the support services offered by the college. However, when I experienced a relapse and a stroke, which delayed my assignment submission, I was denied a deferral despite having completed my work. This lack of compassion and support was deeply disheartening.

The college's systems are overly complex, and much needs to be done to streamline both customer service and the finance department. Recently, I was even ****** of marks for one of my modules. After persistent follow-ups, it was eventually determined that I had passed with a distinction.

Despite these challenges, I want to highlight the individuals who made a difference. To Nhlakanipho Cele, thank you for always coming to my rescue when I became frustrated with the rest of the system. You escalated my illness to the registrar, ensuring I was allowed to submit my assignments and have them marked. Because of your diligence, my marks were corrected, and I get to keep my bursary. You deserve a 5 star.

To Lecturer Joe for MKTG, Mr. Donavan Naidoo for DIMA, and Mr. DumeZulu Mnisi for DIAL, your expertise and willingness to assist students are commendable. You are always sympathetic to our struggles, and your dedication does not go unnoticed. Please stay as motivated as you are.

To Rosebank College, I urge you to focus on your students. Streamline your customer service and finance processes to make them more efficient and student-friendly. Your staff is doing their best, but they need better tools and systems to truly help us succeed. Please ensure that no other student has to go through the same challenges I faced. Please focus on us as students.