Results issues at Rosebank College Durban Campus and Online.

I recently just found out that the module that I completed in 2022 is not visible on my transcript and portal the name of the module is Accounting 1A which I completed at Rosebank College Durban campus. I am now doing online [distance learning at Rosebank College] but I was attending full-time at the Rosebank Durban Campus in 2022. All the people we were attending with have received their letters of completion and I have not received mine. They failed to select all modules when they were transferring me to online. Even my mother called countless times trying to fix this issue, but I still have not been attended.

What frustrates me more than anything is the fact that they all do not want to take accountability for the issue I called the Durban Campus countless times and the Online campus, and they are all saying they cannot assist me, there is nothing they can do. It has been two weeks now and still they fail to assist me. When we have to pay for fees, they call us non-stop left right and center and yet when they need to fix our issues, they ignore us completely.

The fact that I have never had a supp, and I pass all my modules very well and yet they are saying they cannot do anything. I have to apply for internships since this is my final year, but I cannot because they are failing to fix my results. I have been dealing with issues at Rosebank since I started there, I did not see that they did not add my accounting module because I was busy fixing many other issues where they wrote an incorrect mark on my other modules, where they stated they I failed a module and I have to repeat it, whereas I passed that module with 70 percent.

This school is very ***********, and it fails to put students' needs first. We pay so much money just for poor service. What's worse is that one of the staff members told me that it is my fault that this happened, I do not understand how this is my fault whereas they fail to assist students and fail to fix issues that students have.