Request for Proof of Registration that has the current date (or at least be stamped with the current date)

Problem 1: In January 2025, after registering my son (current student), we received a Proof of Registration. Now, as my son turns 21 and remains on my Medical Aid, I need a current Proof of Registration to send to the Medical Aid. When I requested this, I was accused of committing *****, or I want the School to commit ***** (something like that). How is it *****ulent to request a current document? Can't they simply print the same document with a recent date stamp? When I was studying, my previous universities would, from time-to-time, print any of my requested information without issues, but Rosebank's Pretoria Branch has accused me of *****. If my medical aid does not accept a document printed three months ago, what should I do? I also sent my son to personally request the document, and a staff member shouted at him. Now he doesn't want to go back. Which means I should be absent from work to go negotiate for something that can be done.

Problem 2: Late last year (2024), while searching for colleges, Rosebank told us that paying a deposit in 2024 and tertiary fees before February 2025 would allow us to be "Early Birds" and pay 2024 fees. We comp**** but have not been treated as promised, resulting in us spending money on airtime trying to correct the problem. Last week, my son was advised to lodge a query, but given their attitude, I'm concerned we won't be helped.

We are in contact with a gentleman called Thabang. He’s the one who has been advising my boy since last year.

Anything that they want they should talk to me (directly) and not victimize the student.