REFUND REJECTED

I have been receiving a bad service from this college for a while now with the hope that all shall be well at the end.

I overpaid my niece college fees on the 19 February 2024 for the year 2024 who is a current student in Pretoria campus, and I lost my POP's. I called the college for over a week so that fees can be traced from the student account, ended up getting hold of Melusi who confirmed that fees were received and allocated to my niece account. and that if there is anything my niece can request to see him so that he can be able to help him.

on the 18th March 2024, i sent refund application with all required attachments, and bank statement and the student statement that shows allocation of fees deposited as POP since well I lost my proof of payments. and attached the bank confirmation letter with the same account details so that the refund can be made to the same account.

My refund application has been rejected due to POP after a month of sending my application. it's frustrating because the email doesn't state who is replying to my email and when I try to call it's never easy to get hold of account/ finance office as their phones are always engaged and the call gets disconnected.