ME
Musa E

1 reviews | Active since May 2014

28 Mar 2023, 10:35

Refund my money. DAY LIGHT *******.

On the 4th of March I was advised I won't be able to do the course as too little students have enrolled for the online Diploma, I would be refunded the amount paid.

Numerous emails and phone calls made, eventually I get a response from refunds team to submit documents on the 17 March.

An hour later I submitted documents for the refunds team.

No response. Numerous emails sent.

On the 24th March refunds team send me same standard email requesting documents. I again responded.

Now the 28th March and still no response.. There is about 4 people included in the correspondence, head of learning and advisor, refunds and someone else.

Not one person has the decency to call me in all of this or to provide me with an update on refund status.

It is almost a month and thousands of rand not been paid back to me.

I am utterly disgusted, filled with ungst, day light *******.

Please refund and pay my money back to me. I need my money!

Can someone help me please!!!!!!!

0
Replies (4)
Rosebank College
Rosebank College's reply28 Mar 2023, 11:28
Official
 Hi Musa

Thank you for taking my call and sharing the details of the review. 

I have submitted the details to the Finance Team, I will assist in managing your review and update you on the status as we work towards resolution of the matter. 

Regards 
Rosebank College 


ME
Musa E's update01 Apr 2023, 15:34
Reviewer Update
Thank you for resolving this in an efficient manner, I have successfully received my refund.

Within 5days of posting here this was addressed by Finance and resolved.

If only your online platform team for the studies was as efficient.

I appreciate this being resolved in an efficient timeoues manner, thank you kindly.
Rosebank College
Rosebank College's reply03 Apr 2023, 08:57
Official
Hi Musa
Thank You for your reply and message, we are happy that all has been resolved.
Regards
Bernard
Rosebank College
Rosebank College's reply03 Apr 2023, 09:57
Official
Good day, 

We would like to confirm that that campus has contacted you and the query has been resolved. 

Please do not hesitate to contact us on *** if you need any additional assistance. 

Regards 

Rosebank College