Refund issue

Rosebank college does not take its students complaints seriously. You have to report them, then they will give you the attention. Two weeks back when I was registering I had an issue with my financial statements. I filed for a complain and they re-assured me that they will fix it, till date I am waiting. I have been sending endless emails and they only response was "we will get back to you within one business day" I am really upset because my parents thinks I am not being honest with them. I've ran out of answers now. I wouldn't recommend rosebank college to anyone, all they know is to increase our finances. Their service is very poor, starting from the registration team. I registered, and only to find out that they added two more modules that they were not supposed to add, now I have to write endless emails so that they fix my finances. And the very same thing happened last year that is why now my finances are messed up. Rosebank college do not call me, you have all the details you need to fix this whole thing. And I won't hesitate to report everyday if you do not refund me. I repeat I don't want to get any calls from, I have sent every document needed to process the refund. And I hope I won't be getting any surprises on my 2024 financial statements.