POOR SERVICE, NO E-BOOK LINK - POOR ADMIN

I am very unhappy with the service I am receiving from Rosebank College Online. I registered for my second semester for the Higher Certificate in Business Management and paid for the semester in full. I have still not received my link to my E-books and have been in constant contact with the college and still, 3 weeks later no E-books and no feedback! I am now weeks behind with my studies as I don't have my books. I am writing this review as a last resort as I don't know what else to do anymore, Please resolve your administrational issues so that students can spend their time learning, instead of fighting for access to books they have paid for. Charlotte Ellis