poor service delivery

i am so disappointed in their service, especially the online campus, i never had as many complications regarding service; when i was still attending physical classes, it was way better Now the online one is worse, and when you try to call them, they hardly answer. When you send emails, they say they will do something, and weeks will pass without them doing what they promised. the service is really bad Imagine having to beg the school for something they were supposed to give you without even asking.