JT
John T

1 reviews | Active since Dec 2024

19 Feb 2025, 11:36

Poor service

I find it very frustrating when it's so hard to obtain my daughter's academic record For two days she is been up and down trying to get her academic records for work purposes First I had problems with financial issues regarding this college, it's so unprofessional, from January until now since my daughter completed her course, we're being told about the system errors.

0
Replies (4)
Rosebank College
Rosebank College's reply19 Feb 2025, 11:53
Official
Dear John, 

Thank you for your email and for taking the time to speak with me earlier.

Please be assured that the Braamfonetein Campus Management will contact you shortly to provide assistance. I will personally work closely with the campus team to ensure that your query is resolved promptly and effectively.

Thank you for bringing this matter to our attention.

Kind regards,
Rosebank College
JT
John T's update19 Feb 2025, 16:14
Reviewer Update
Still waiting..........😡
Rosebank College
Rosebank College's reply19 Feb 2025, 16:55
Official
Dear John,

Thank you for your patience and understanding while we work on resolving your query.

We sincerely apologise for the delay in addressing your concerns. Please rest assured that I am actively following up with the relevant teams, including the Braamfontein Campus Management, to ensure your query is resolved as soon as possible.

We understand the importance of resolving this matter promptly and are committed to providing you with a satisfactory outcome. 

Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a resolution.

Kind regards,

Rosebank College

Rosebank College
Rosebank College's reply20 Feb 2025, 08:22
Official
Good day John,

We would like to confirm that that campus has contacted you and the query has been resolved. 

Please do not hesitate to contact us on *** if you need any additional assistance. 

Regards 
Rosebank College