MP
Megan P
1 reviews | Active since Apr 2021
14 Feb 2025, 15:20
Poor service and *****s
They refused to refùnd the 40k paid to tgem this after their sales department made a mistake register my daughter for a course she did with them in 2022 . Ap***0 they have received all the documents said it will take7 working days well it is long over the turn around time. And the finance department dont take my calls everyone I talk to drop the phone . I have called the brasmfontein campus over 35 times today alone besides from the other times.
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Replies (4)0
Replies (4)
Rosebank College's replyOfficial
16 Feb 2025, 13:21 Hi Megan,
Thank you for reaching out to us.
I attempted to contact you earlier regarding your query but was unable to reach you. To assist you effectively, we kindly request the following additional information:
I attempted to contact you earlier regarding your query but was unable to reach you. To assist you effectively, we kindly request the following additional information:
- ID number or student number to better assist.
Once we have these details, I will work closely with the Braamfontein Campus Management to ensure that your query is escalated and resolved promptly.
Please feel free to provide the requested information via email ***.
Thank you.
Regards,
Rosebank College
Rosebank College's reply16 Feb 2025, 13:21
Official
Hi Megan,
Thank you for reaching out to us.
I attempted to contact you earlier regarding your query but was unable to reach you. To assist you effectively, we kindly request the following additional information:
I attempted to contact you earlier regarding your query but was unable to reach you. To assist you effectively, we kindly request the following additional information:
- ID number or student number to better assist.
Once we have these details, I will work closely with the Braamfontein Campus Management to ensure that your query is escalated and resolved promptly.
Please feel free to provide the requested information via email ***.
Thank you.
Regards,
Rosebank College
MP
Megan P's updateReviewer Update
17 Feb 2025, 10:09How can you make contact on a Sunday which is not a business day. I was not available today will be a much more professional day to contact me . I cannot even see the email address you have written and I did include the reference number and ID number of the student. Please call me now and I will give it to you as I have once again called in and the same thing happen no service niks help none. And still no refund payout .
MP
Megan P's update17 Feb 2025, 10:09
Reviewer Update
How can you make contact on a Sunday which is not a business day. I was not available today will be a much more professional day to contact me . I cannot even see the email address you have written and I did include the reference number and ID number of the student. Please call me now and I will give it to you as I have once again called in and the same thing happen no service niks help none. And still no refund payout .
MP
Megan P's updateReviewer Update
21 Feb 2025, 14:33Yes I was contacted but I did not get the refund.
Today is Friday your email said the money will be paid latest today. I still have not recieved it. I called Tryphina Kekana today and she has not been available since this morning. She is not even returning my call. Or responding to my email. I need proof of payment if you claim the money was refunded today please.
Today is Friday your email said the money will be paid latest today. I still have not recieved it. I called Tryphina Kekana today and she has not been available since this morning. She is not even returning my call. Or responding to my email. I need proof of payment if you claim the money was refunded today please.
MP
Megan P's update21 Feb 2025, 14:33
Reviewer Update
Yes I was contacted but I did not get the refund.
Today is Friday your email said the money will be paid latest today. I still have not recieved it. I called Tryphina Kekana today and she has not been available since this morning. She is not even returning my call. Or responding to my email. I need proof of payment if you claim the money was refunded today please.
Today is Friday your email said the money will be paid latest today. I still have not recieved it. I called Tryphina Kekana today and she has not been available since this morning. She is not even returning my call. Or responding to my email. I need proof of payment if you claim the money was refunded today please.
Rosebank College's replyOfficial
17 Oct 2025, 14:08Good day Megan,
After our call today, we are pleased to hear that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
After our call today, we are pleased to hear that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
Rosebank College's reply17 Oct 2025, 14:08
Official
Good day Megan,
After our call today, we are pleased to hear that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
After our call today, we are pleased to hear that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College