Poor Service and Lack of Feedback on RPL Application

I am writing to express my dissatisfaction with the poor service I have received from Rosebank College regarding my RPL application.

On 02/06/2025, I attended an interview via Microsoft Teams with the Programme Coordinator, Mr Sydwell Lekganyane. During the interview, I was assessed on subject-matter knowledge and demonstrated my experience in the field, where I have over 10 years’ experience. I was then advised on the RPL process and the Portfolio of Evidence (POE) requirements.

I submitted my POE as part of my RPL application on 09/07/2025. The Programme Coordinator, Mr Sydwell Lekganyane acknowledged receipt, and informed me that the documentation had been uploaded for evaluation and that feedback would be provided once the review process was completed.

Since then, I have made numerous follow-ups with student advisors and course coordinators, without success. On 05/01/2026, Ms Celia Manenzhe, Manager: Online Operations, responded to my e-mail and advised that she would assist further, since Mr Sydwell Lekganyane was no longer available to assist. On 15/01/2026, she confirmed that the matter had been escalated and that feedback would be provided by close of business. This did not happen.

Despite repeated calls and emails, I have received no feedback to date. This prolonged delay, lack of communication, and failure to honour commitments is unacceptable and unprofessional.

I request the following: - Immediate confirmation of the current status of my RPL application. - Written feedback or a final outcome without further delay. - Improved communication and service delivery.

I trust that this complaint will receive urgent attention and lead to a prompt resolution.