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Nondumiso N

1 reviews | Active since Feb 2025

03 Mar 2025, 09:20

Poor Service.

The one star rating I’m offering is not even deserved as this institution failed repeatedly in helping me further my studies with them and in resolving issues that were formed in miscommunication with them. I have done my utmost best in trying to resolve my issue with them, writing emails and calling but with no success. I’d like to terminate my contract with the school with immediate effect. I look forward to hearing from you.

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Replies (3)
Rosebank College
Rosebank College's reply03 Mar 2025, 09:34
Official
 Dear Nondumiso, 

Thank you for your email and for taking the time to speak with me earlier. 

Please be assured that the Online Campus Management will contact you shortly to provide assistance. I will personally work closely with the campus team to ensure that your query is resolved promptly and effectively. 

Thank you for bringing this matter to our attention. 

Kind regards, 

Rosebank College 

Rosebank College
Rosebank College's reply04 Mar 2025, 12:23
Official
Dear Nondumiso,

Thank you for your patience and understanding while we work on resolving your query.

We sincerely apologise for the delay in addressing your concerns. Please rest assured that I am actively following up with the relevant teams, including the Pretoria Campus Management, to ensure your query is resolved as soon as possible.

We understand the importance of resolving this matter promptly and are committed to providing you with a satisfactory outcome. 

Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a resolution.

Kind regards,Rosebank College

Rosebank College
Rosebank College's reply09 Apr 2025, 15:51
Official
Dear Nondumiso,

We would like to confirm that that the department has contacted you and the query has been resolved. 

Please do not hesitate to contact us on *** if you need any additional assistance. 

Regards Rosebank College