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Jolene G

1 reviews | Active since Feb 2023

04 Mar 2026, 04:36

Poor service

We have been receiving poor services. My daughter is struggling with registration her portal is blocked as a result she can't register. Finance was sorted out but still blocked. A ticket was locked with no feedback

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Replies (3)
Rosebank College
Rosebank College's reply04 Mar 2026, 07:59
Official
Dear Jolene

Thank you for reaching out to us. 

We attempted to contact you earlier regarding your query but could not reach you. 

To assist you effectively, we kindly request the following additional information: e.g. Your daughter's student number and applicable ticket number

Once we have these details, I will work closely with the Cape Town Campus Management to ensure your query is promptly escalated and resolved. 

Please feel free to provide the requested information via email at *** 

Thank you. 

Regards, 
IIE Rosebank College
Rosebank College
Rosebank College's reply04 Mar 2026, 08:44
Official
Dear Jolene, 

Thank you for your email and for taking the time to speak with me earlier. 

Please be assured that the Cape Town Campus Management will contact you shortly to provide assistance. 

I will work closely with the campus team to ensure your query is resolved promptly and effectively. 

Thank you for bringing this matter to our attention. 

Kind regards, 
IIE Rosebank College
Rosebank College
Rosebank College's reply20 Mar 2026, 07:53
Official
 Good day Jolene, 

We are pleased that your matter has been resolved. 

We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address. 

If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution. 

Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service. 

Thank you once again for bringing the matter to our attention. 

Regards, 
IIE Rosebank College