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Anet R

1 reviews | Active since Nov 2015

25 Mar 2025, 14:47

Poor info from lecturers, little time to do projects , no standards on info given to students

Good day. maybe by sending message via Hello Peter will I somehow be able to get in contact with Rosebank Braamfontein, it is a nightmare, to register first time,, no problem, they answer phones, from there on,,you are on your own. the projects send out last minute. Does Rosebank understand the reason for Online.. one must work, got busy live and then receive last minute projects with little time and even less help.. Is there some supervisor or manager that can call me.. My daughter is studying via Rosebank. he referencing for the projects is a nightmare as not one lecturer say the same thing. The lecturers does not answer the students concerns, this is not school, we pay a hell of a lot of money , but I think we must look for new college as this is first year and it is chaos already.. my child's economic project must be in tonight, she re did it x 3 already due to the lack of response and the lack of information. Call me , I am not a happy parent. how on earth must one have a day time job and the play guessing games on what to do.. give clear instructions, give more time for projects. PLEASE NOTE this is not only economics,, but all her other subjects.. she is just currently busy with economics , only reason why I specify.. must be in tonight.. been working on it for days and non the wiser on what to do. can the Economic lecturer please call me

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Replies (2)
Rosebank College
Rosebank College's reply25 Mar 2025, 16:22
Official
Dear Anet,

Thank you for your email. 

Please be assured that the Online Campus Management will contact you shortly to provide assistance. I will work closely with the campus team to resolve your query promptly and effectively. 

Thank you for bringing this matter to our attention. 

Kind regards, 
Rosebank College
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Anet R's update26 Mar 2025, 11:15
Reviewer Update
thank you so much for contacting me. please seriously work on staff availability, the phones just ring, there is no standard info as one get different answers from different staff members. so frustrating if phones just keep ringing and then being cut off, make sure there is an available web were one can immediately get in contact, the whatsapp is so frustrating, one still busy discussing then Rosebank person on whatsapp chat just vanish and a standard info link is sent.. what a frustration. teach them to finish discussion till client say, thank you and goodbye, dont just send link and vanish, link does not have all info needed. If I wanted to read a link I would go on website, one sometimes just need to speak to a staff member. make sure all staff trained so same info received from all. BUT. thank you for getting in contact with my daughter and working on issue via a meeting that need to be arranged and extent off project date. it is is privilege to study, don't let it turn into a nightmare for the students and make them feel like failures. I dont believe in going to Hello Peter, this issue could have been discussed via a proper Rosebank "own Hello peter website were one can complaint and it is dealt with immediately. thank you for the kind lady who called me. .