NM
Ntsika M
1 reviews | Active since Mar 2022
29 Mar 2022, 10:27
Poor *********** depressing service
Your service this year is very poor and depressing it's been a whole month of being told my issue has been escalated I must come back sometime worst of all in two days time the applications for crediting modules are closing and I have to credit modules since I'm a articulating student but I haven't received any help for a whole month regarding my modules which don't appear on stasy and when the 31st of March finally comes I'll be forced to repeat modules which I already passed because of your poor and depressing service of being told for a whole month that my issue was escalated I must come back after a few days
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Replies (7)0
Replies (7)
Rosebank College's replyOfficial
29 Mar 2022, 10:49Hi Ntsika
Did you log your query on RC assist?
Not sure at which campus you are at?
Please send your RC assist reference number and date of logging query.
Regards
Rosebank
Did you log your query on RC assist?
Not sure at which campus you are at?
Please send your RC assist reference number and date of logging query.
Regards
Rosebank
Rosebank College's reply29 Mar 2022, 10:49
Official
Hi Ntsika
Did you log your query on RC assist?
Not sure at which campus you are at?
Please send your RC assist reference number and date of logging query.
Regards
Rosebank
Did you log your query on RC assist?
Not sure at which campus you are at?
Please send your RC assist reference number and date of logging query.
Regards
Rosebank
NM
Ntsika M's updateReviewer Update
29 Mar 2022, 11:01I have been going in and out of campus for a whole month thats were I have been complaining at and still they are telling me to come back in few days time and the worst thing is that I'll have to repeat modules which I have already passed because of the poor service at the Durban Campus
NM
Ntsika M's update29 Mar 2022, 11:01
Reviewer Update
I have been going in and out of campus for a whole month thats were I have been complaining at and still they are telling me to come back in few days time and the worst thing is that I'll have to repeat modules which I have already passed because of the poor service at the Durban Campus
Rosebank College's replyOfficial
29 Mar 2022, 11:29Hi
You need to urgently log this in RC Assist accessed via the website. You will then have a reference number for follow up purposes.
I will advise the Durban campus, however going forward please use RC Assist to ensure effective tracking and resolution.
Regards
Rosebank College
You need to urgently log this in RC Assist accessed via the website. You will then have a reference number for follow up purposes.
I will advise the Durban campus, however going forward please use RC Assist to ensure effective tracking and resolution.
Regards
Rosebank College
Rosebank College's reply29 Mar 2022, 11:29
Official
Hi
You need to urgently log this in RC Assist accessed via the website. You will then have a reference number for follow up purposes.
I will advise the Durban campus, however going forward please use RC Assist to ensure effective tracking and resolution.
Regards
Rosebank College
You need to urgently log this in RC Assist accessed via the website. You will then have a reference number for follow up purposes.
I will advise the Durban campus, however going forward please use RC Assist to ensure effective tracking and resolution.
Regards
Rosebank College
NM
Ntsika M's updateReviewer Update
30 Mar 2022, 11:25I did that and they called and I got the same answer I've been getting for the past couple of weeks from the same sales persons telling me that my issue has been escalated so now since tomorrow it's the closing date for crediting modules I'll have to repeat modules which I passed because of the poor service I've been receiving of being told my matter has been escalated for the past weeks
NM
Ntsika M's update30 Mar 2022, 11:25
Reviewer Update
I did that and they called and I got the same answer I've been getting for the past couple of weeks from the same sales persons telling me that my issue has been escalated so now since tomorrow it's the closing date for crediting modules I'll have to repeat modules which I passed because of the poor service I've been receiving of being told my matter has been escalated for the past weeks
Rosebank College's replyOfficial
30 Mar 2022, 13:18Hi
RC Assist queries are dealt with urgently. I did get feedback yesterday from the Campus head to confirm that they were in contact with you and that they were awaiting resolution from the escalation. They will advise you as soon as possible and please understand that the teams do their utmost to resolve all concerns.
Please keep your RC Assist reference number in order to assist you when this is resolved in terms of crediting modules.
Regards
Rosebank College
RC Assist queries are dealt with urgently. I did get feedback yesterday from the Campus head to confirm that they were in contact with you and that they were awaiting resolution from the escalation. They will advise you as soon as possible and please understand that the teams do their utmost to resolve all concerns.
Please keep your RC Assist reference number in order to assist you when this is resolved in terms of crediting modules.
Regards
Rosebank College
Rosebank College's reply30 Mar 2022, 13:18
Official
Hi
RC Assist queries are dealt with urgently. I did get feedback yesterday from the Campus head to confirm that they were in contact with you and that they were awaiting resolution from the escalation. They will advise you as soon as possible and please understand that the teams do their utmost to resolve all concerns.
Please keep your RC Assist reference number in order to assist you when this is resolved in terms of crediting modules.
Regards
Rosebank College
RC Assist queries are dealt with urgently. I did get feedback yesterday from the Campus head to confirm that they were in contact with you and that they were awaiting resolution from the escalation. They will advise you as soon as possible and please understand that the teams do their utmost to resolve all concerns.
Please keep your RC Assist reference number in order to assist you when this is resolved in terms of crediting modules.
Regards
Rosebank College
NM
Ntsika M's updateReviewer Update
08 Apr 2022, 15:17Till today my issue hasn't been solved there's no feedback on what's going the service at the Durban Campus is very poor its as if you guys are doing me a favor to be at the institution the way you are handling my issue yet I will be paying fees for this *********** service and next week I have an assignment due but still my modules don't appear on stasy I went on campus today there was no single person which could help me
NM
Ntsika M's update08 Apr 2022, 15:17
Reviewer Update
Till today my issue hasn't been solved there's no feedback on what's going the service at the Durban Campus is very poor its as if you guys are doing me a favor to be at the institution the way you are handling my issue yet I will be paying fees for this *********** service and next week I have an assignment due but still my modules don't appear on stasy I went on campus today there was no single person which could help me
Rosebank College's replyOfficial
08 Apr 2022, 15:46Hi
As per the communication with the campus, please can you contact the sales manager who has been assisting you directly.
I have sent your complaint to the campus head to advise.
Regards
Rosebank College
As per the communication with the campus, please can you contact the sales manager who has been assisting you directly.
I have sent your complaint to the campus head to advise.
Regards
Rosebank College
Rosebank College's reply08 Apr 2022, 15:46
Official
Hi
As per the communication with the campus, please can you contact the sales manager who has been assisting you directly.
I have sent your complaint to the campus head to advise.
Regards
Rosebank College
As per the communication with the campus, please can you contact the sales manager who has been assisting you directly.
I have sent your complaint to the campus head to advise.
Regards
Rosebank College