Poor Client Service @ Rosebank College Braamfontein Campus

Good day I would like to thank the Principal,for allowing the student,my dependent to proceed with registration even though her registration documents had been misplaced by the consultant that assisted me then.Secondly i would like to thank the finance gentleman by the name of Jeffrey,he is a professional and understanding fellow who works hard for client situations to be resolved quickly and amicably.Lastly,i would like to request Rosebank College to resend most or all of your client services officers for retraining in client service,as it is just pathetic!Today,my dependent is on Campus after i was told to let her come through so that her modules can be uploaded in the system so that she can then have access to the portal.To my dismay,she was told to come back on Thursday as that consultant who had tried to call her is off duty till Thursday. Does this mean that no other consultant can do this?I feel that these consultants have no feelings whatsoever for their customers,all they will gladly do is to contact you to come and make payments.May i request the Principal to retrain all these consultants,they are failing to act wisely and professionally,remember that these students you treat poorly like this are your customers who directly fund your salaries so you need to act professionally to address concerns raised.Why should it take so long to resolve a matter that has already been understood and granted good service by the Principal.These consultants,i am so sorry to be hard on them,but they need retraining.