Paid in full but no service

I app**** at Rosebank College, during application i received good service then when I had my student number and paid my fees no one communicates with me, all my emails and calls are ignored and it's very frustrating. I app**** as an online student and I was told that class starts on the 28th of February but I have not received my log in details for STASY and I've asked for assistance through emails but no one helps. I read the previous comments and I am saddened by the fact that Rosebank college would rather give a refund at this time of the year than positively respond and better themselves. I don't want a refund I want to start school.