MM
Mimy M
1 reviews | Active since Feb 2019
19 Jun 2025, 16:43
Outstanding Results
I have a daughter who is a student at Rosebank College Pretoria who had to rewrite two modules in 2023 and 2024 and has not received her received since then. We have been sending emails to Rosebank and my daughter had been enquiring at the admin office and she was told that they are waiting for the programme coordinator to provide the results. No assistance was given to her. I tried to calling the head office and still I was put on hold and no response. My worry is that she is doing her final year this year and come graduation time she will be told she has outstanding modules. Please assist me with Rosebank.
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Replies (8)0
Replies (8)
Rosebank College's replyOfficial
20 Jun 2025, 11:49Dear Ms Mimi
Thank you once again for your patience and for taking the time to speak with me telephonically.
We acknowledge receipt of the details provided regarding your daughter’s outstanding results for the modules rewritten in 2023 and 2024. Please accept our sincerest apologies for the continued delays and lack of feedback experienced up to this point.
Following our conversation, I have escalated this matter to the relevant academic department and programme coordinator for urgent attention. We fully understand your concern, especially as your daughter is in her final year and may be affected by this when it comes time for graduation. Please rest assured that we are actively following up to ensure the results are finalised and updated on her academic record as soon as possible.
We will continue to monitor the progress closely and keep both you and your daughter informed of any developments.
Thank you for bringing this to our attention and for your understanding as we work to resolve it.
Regards
IIE Rosebank College
Regards
IIE Rosebank College
Rosebank College's reply20 Jun 2025, 11:49
Official
Dear Ms Mimi
Thank you once again for your patience and for taking the time to speak with me telephonically.
We acknowledge receipt of the details provided regarding your daughter’s outstanding results for the modules rewritten in 2023 and 2024. Please accept our sincerest apologies for the continued delays and lack of feedback experienced up to this point.
Following our conversation, I have escalated this matter to the relevant academic department and programme coordinator for urgent attention. We fully understand your concern, especially as your daughter is in her final year and may be affected by this when it comes time for graduation. Please rest assured that we are actively following up to ensure the results are finalised and updated on her academic record as soon as possible.
We will continue to monitor the progress closely and keep both you and your daughter informed of any developments.
Thank you for bringing this to our attention and for your understanding as we work to resolve it.
Regards
IIE Rosebank College
Regards
IIE Rosebank College
Rosebank College's replyOfficial
24 Jun 2025, 09:57Good day Ms Mimi
Thank you for your patience while we try to resolve the query relating to your daughter, i am glad that the Finance has already the payment query and for now we are awaiting the campus to update the outstanding results.
We will continue working with the campus to ensure that this is fully resolved.
Regards
IIE Rosebank College.
Thank you for your patience while we try to resolve the query relating to your daughter, i am glad that the Finance has already the payment query and for now we are awaiting the campus to update the outstanding results.
We will continue working with the campus to ensure that this is fully resolved.
Regards
IIE Rosebank College.
Rosebank College's reply24 Jun 2025, 09:57
Official
Good day Ms Mimi
Thank you for your patience while we try to resolve the query relating to your daughter, i am glad that the Finance has already the payment query and for now we are awaiting the campus to update the outstanding results.
We will continue working with the campus to ensure that this is fully resolved.
Regards
IIE Rosebank College.
Thank you for your patience while we try to resolve the query relating to your daughter, i am glad that the Finance has already the payment query and for now we are awaiting the campus to update the outstanding results.
We will continue working with the campus to ensure that this is fully resolved.
Regards
IIE Rosebank College.
Rosebank College's replyOfficial
30 Jun 2025, 15:09Good day Ms Mimi
Thank you for taking my call today, we are still working with the RC Pretoria to ensure that the outstanding results issue is resolved.
We do apologize once again for the delays.
Regards
IIE Rosebank College.
Thank you for taking my call today, we are still working with the RC Pretoria to ensure that the outstanding results issue is resolved.
We do apologize once again for the delays.
Regards
IIE Rosebank College.
Rosebank College's reply30 Jun 2025, 15:09
Official
Good day Ms Mimi
Thank you for taking my call today, we are still working with the RC Pretoria to ensure that the outstanding results issue is resolved.
We do apologize once again for the delays.
Regards
IIE Rosebank College.
Thank you for taking my call today, we are still working with the RC Pretoria to ensure that the outstanding results issue is resolved.
We do apologize once again for the delays.
Regards
IIE Rosebank College.
Rosebank College's replyOfficial
03 Jul 2025, 11:31Good day Ms Mimi
This is to confirm that we are actively following up with the relevant academic team to ensure this matter is resolved.
This is to confirm that we are actively following up with the relevant academic team to ensure this matter is resolved.
At this stage, we are still awaiting final feedback from the academic/operations team responsible for releasing the results. We understand how important this is, especially as your daughter is in her final year, and we are doing our best to ensure the matter is prioritised.
We truly appreciate your continued patience and will keep you informed as soon as we receive any further developments.
Regards
IIE Rosebank College
Regards
IIE Rosebank College
Rosebank College's reply03 Jul 2025, 11:31
Official
Good day Ms Mimi
This is to confirm that we are actively following up with the relevant academic team to ensure this matter is resolved.
This is to confirm that we are actively following up with the relevant academic team to ensure this matter is resolved.
At this stage, we are still awaiting final feedback from the academic/operations team responsible for releasing the results. We understand how important this is, especially as your daughter is in her final year, and we are doing our best to ensure the matter is prioritised.
We truly appreciate your continued patience and will keep you informed as soon as we receive any further developments.
Regards
IIE Rosebank College
Regards
IIE Rosebank College
Rosebank College's replyOfficial
08 Jul 2025, 09:20Good day Ms Mimi
Thank you once again for your patience.
I want to sincerely apologize for the ongoing inconvenience and frustration you’ve experienced. Please know that your concerns are valid, and we deeply regret the delays and back-and-forth you’ve had to endure.
We are still actively engaging with the RC Pretoria team to resolve your issue as a matter of urgency. The matter has not been forgotten, and we are pushing for a final resolution to ensure your registration and module access are corrected without further delay.
I will continue to follow up and keep you informed of any progress.
Thank you for bearing with us.
Regards
IIE Rosebank College
Regards
IIE Rosebank College
Rosebank College's reply08 Jul 2025, 09:20
Official
Good day Ms Mimi
Thank you once again for your patience.
I want to sincerely apologize for the ongoing inconvenience and frustration you’ve experienced. Please know that your concerns are valid, and we deeply regret the delays and back-and-forth you’ve had to endure.
We are still actively engaging with the RC Pretoria team to resolve your issue as a matter of urgency. The matter has not been forgotten, and we are pushing for a final resolution to ensure your registration and module access are corrected without further delay.
I will continue to follow up and keep you informed of any progress.
Thank you for bearing with us.
Regards
IIE Rosebank College
Regards
IIE Rosebank College
Rosebank College's replyOfficial
24 Jul 2025, 16:13Good day Ms Mimy
This is to confirm that the results for your daughter were resolved, and an updated transcript was sent to her via email and once again we thank you for your patience while we were working on the RC Pretoria to resolve this.
Regards
IIE Rosebank College.
This is to confirm that the results for your daughter were resolved, and an updated transcript was sent to her via email and once again we thank you for your patience while we were working on the RC Pretoria to resolve this.
Regards
IIE Rosebank College.
Rosebank College's reply24 Jul 2025, 16:13
Official
Good day Ms Mimy
This is to confirm that the results for your daughter were resolved, and an updated transcript was sent to her via email and once again we thank you for your patience while we were working on the RC Pretoria to resolve this.
Regards
IIE Rosebank College.
This is to confirm that the results for your daughter were resolved, and an updated transcript was sent to her via email and once again we thank you for your patience while we were working on the RC Pretoria to resolve this.
Regards
IIE Rosebank College.
MM
Mimy M's updateReviewer Update
24 Jul 2025, 17:51Good Afternoon. Thank you for the feedback, however the transcript you sent to my daughter is an old one dated 04 February 2025 and it is still reflecting old results. Please can this be resolved.
MM
Mimy M's update24 Jul 2025, 17:51
Reviewer Update
Good Afternoon. Thank you for the feedback, however the transcript you sent to my daughter is an old one dated 04 February 2025 and it is still reflecting old results. Please can this be resolved.
Rosebank College's replyOfficial
30 Jul 2025, 14:23Good day Ms Mimy
Kindly note that an updated transcript dated 24/07/2025 was shared with the student.
Regards
IIE Rosebank College
Kindly note that an updated transcript dated 24/07/2025 was shared with the student.
Regards
IIE Rosebank College
Rosebank College's reply30 Jul 2025, 14:23
Official
Good day Ms Mimy
Kindly note that an updated transcript dated 24/07/2025 was shared with the student.
Regards
IIE Rosebank College
Kindly note that an updated transcript dated 24/07/2025 was shared with the student.
Regards
IIE Rosebank College