Outstanding CompTIA Exam Vouchers

I am writing to formally raise a complaint regarding the CompTIA Exam vouchers I purchased through Rosebank College on 26 November 2024. Despite following all required steps, including sending the proof of purchase to *** with the correct reference, I have yet to receive the vouchers.

The vouchers were promised within 48 hours of purchase, but 13 days have now passed, and I still have not received: 1. The exam vouchers 2. Any acknowledgment of my purchase 3. A confirmation email regarding the transaction

I have made multiple attempts to follow up via email and phone, but I have received no response. This lack of communication is deeply frustrating and unprofessional, especially given the importance of these vouchers for my certification exams.

To resolve this matter promptly, I request the following: 1. Immediate delivery of the CompTIA Exam vouchers I purchased.

Please treat this matter with urgency and contact me directly to resolve this issue.