Online Chat

Well here I am on the Rosebank website wanting to see how much they charge for a particular course that I am interested in taking and I come across bit of complicated fee structure so I think to myself let me use the online service which for most companies is the one of the most efficient ways of communicating but guess what? Actually have a look at the conversation yourself.

Maurietta joined the conversation Hi Maurietta, I trust you well I just wanted to know how much the fees are for Business management certificate online 14:56 fees on the website are a bit complex 14:57 M Maurietta Please send an email to *** or *** for detailed information. 14:57 M Maurietta Thank you for contacting IIE Rosebank College, I hope we have answered all your queries. I am closing this chat as resolved. If you would like to chat to us again, please select from the following self-service menu.

What would you like to do?

I want course information: https://www.rosebankcollege.co.za/qualifications/AllQualificationTypes/AllDeliveryModes/AllCampuses I want to see FAQs I want to apply: https://www.rosebankcollege.co.za/application/ I want to register: https://www.rosebankcollege.co.za/application/ I want to make a payment: Absa Bank *** I am a current student at Rosebank College: https://selfservice.rosebankcollege.co.za/Pages/default.aspx or contact your campus

Chat to an Agent 14:58 Conversation is solved Conversation is closed

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So tell me is this the kind of service Rosebank college gives to people? that simply and obviously means that if I register and become a part of the college I will have this kind of treatment....

Customer care firstly needs to ensure the customer is satisficed with the service they have received before closing the chat or was Maurietta trained to not explain why I am supposed to mail Rosebank when information can be given over the chat? what is the use of the chat if customer care consultants speak to promising client as *******? Remember how an employee behaves is the face of the company. Teach your employees correctly, don't need a response from you cause Maurietta's behavior spoke the loudest.