Ongoing Exam Issues, Delayed Results & Poor Student Support - Rosebank College PE Campus

I am a first-year student at Rosebank College, and I am extremely disappointed and frustrated with how my exam-related issue has been handled from start to finish. Due to technical issues with the college’s online exam platform, I was unable to write my scheduled exam. I logged a Deferred Exam ticket (ID: ***) and provided full evidence of the issue. Despite this, the request was declined even though it was clear the problem was system-related. I then logged another ticket under System Error (ID: ***) with the same evidence, which finally led to an investigation. On 30 June 2025, I was told that I qualified for a Supplementary Exam.

But how is it fair to issue a supplementary when I never had the chance to write the original exam due to their system failure? Still, I comp**** and went to write the supplementary exam on 04 August 2025 at the Nelson Mandela Bay Rosebank Campus at 12PM. Upon arrival, I discovered I was not even on the registered exam list another layer of disorganization and stress. Now, on 19 August 2025, I have still not received my results. I had to log two additional tickets (IDs: *** and ***) just to find out what was going on and I’ve now been told that my answer script was only recently located 19 August and has not even been marked yet. How does this happen? As a first-year student, this entire experience has seriously affected my trust in the institution. If this is the level of service and communication I’m receiving now, how can I believe it will improve over the next two and a half years of my studies? I am calling for urgent action and accountability: Immediate marking and release of my results A formal explanation for the denial of my deferred exam request Assurance that these system and communication failures will be addressed going forward This level of disorganization is simply not acceptable, especially at a higher education institution. Disappointed and concerned.