not wanting to take responsibility

I am getting tired of this college that every time I have to go via Hallopeter for them to do the right thing? my granddaughter did an assignment that was supposed to submitted today shes on her way to Rosebank she receives a phone call from Roseline telling Her that she must not waste her time bringing it because the lecture Sandile left. so my grandaughter when can she bring or when is Sandile going to be available they don't know, they say she gonna have to repeat the subject, we don't have money to waste or time to play