Non existent customer service. No email replies, no calls, nothing

I have been trying for 3 days now just to get someone to give me some more information on the online studies. I have filled out an enquiry form on 2 different email addresses. I then receive a email to make an appointment but the link is broken and takes me to a 404 page. https://www.rosebankcollege.co.za/Pages/default.aspx

I used the whatsapp number to try and get some assistance. Was given an email address *** Where I sent an email to and got no response. I also got the email for *** where I also sent an email to receive no response from. i also received a number I can call.

I have called and was told "sorry no one from RC Online is available" took my details and said they will have them call me. Still have not heard anything.

The process to apply is easy but I do not want to pay application fees before I have some answers and some decent customer service