TF
Tamara F

1 reviews | Active since Feb 2022

06 Feb 2022, 01:58

No feedback - you talk to yourself 😒

I registered for the Diploma in Logistics and Supply Chain Management, was required to pay the registration and pre enrolment fees, which I did, and then it was silent. Tried calling a number of times and everyone they put you through to, you don’t get, voicemail, all the time. Eventually I messaged them on Twitter, then I got cc’d in an email, to one of the employees to link me or approve me, no response was received. I followed up 3 times, still nothing. Now I’m at a point where I want the registration and pre enrolment fees refunded because no one is coming back to me. So disappointed.

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Replies (12)
Rosebank College
Rosebank College's reply07 Feb 2022, 08:44
Official
Hi Tamara
Thank You for bringing this to our attention. We will escalate the matter for resolution.
Regards
Rosebank College
TF
Tamara F's update07 Feb 2022, 09:37
Reviewer Update
Good morning,

Thank you for the feedback. I see my application was approved this morning. Please assist with what the next step would be?
Rosebank College
Rosebank College's reply07 Feb 2022, 10:23
Official
Hi
We will request the Online department to get in touch with you and advise.

Regards
Rosebank College
TF
Tamara F's update07 Feb 2022, 10:25
Reviewer Update
Thank you…
TF
Tamara F's update08 Feb 2022, 21:49
Reviewer Update
Good evening,

No one has contacted me? Please advise? Is there anyone I can call? That will actually answer?and assist me?
Rosebank College
Rosebank College's reply09 Feb 2022, 08:34
Official
Hi

We will follow up immediately. 
TF
Tamara F's update09 Feb 2022, 15:04
Reviewer Update
Vivian is assisting me, thank you so much.
Rosebank College
Rosebank College's reply09 Feb 2022, 15:25
Official
You're welcome

TF
Tamara F's update17 Feb 2022, 22:27
Reviewer Update
I am not getting joy from Vivian. I have to follow up, I’m getting incomplete information and get responses days at a time and I am done.

What would be the process for getting my refund on the pre registration and enrolment fees so I can go look for another school? If I battle like this with registration, I’m scared to know what the process of studying with you would be like and now, I don’t even want to find out. What a disappointment… to think I was so excited for this journey.
Rosebank College
Rosebank College's reply18 Feb 2022, 08:00
Official
Hi Tamara
We will follow up asap, apologies for this delay.
Regards
Rosebank College
TF
Tamara F's update11 Mar 2022, 16:59
Reviewer Update
On the 21st of February, Vivian assisted me and I managed to select my modules for the first semester.

To date, I have not received an invoice? I have been waiting… yho! This school will be the death of me. It’s okay… now I see that this is how things are and I will never find joy with Rosebank College. And will clearly never get my refund, cause when I ask for it, help is promised, but y’all never hold up your end. I will not be continuing with you guys. So disappointed.
Rosebank College
Rosebank College's reply14 Nov 2022, 07:37
Official
Good day

Please advise if you have been assisted successfully. 

Regards, 
Rosebank College