EN
Ellen N
1 reviews | Active since Jul 2025
22 Jul 2025, 19:49
No Feedback After Reporting Locked Account
I logged in a ticket that my phone was ******, which left me completely locked out of my account because I can no longer access Microsoft Authenticator. This has made it impossible for me to log in or attend any of my classes on Microsoft Teams. I logged a support ticket to report the issue, but I have not received any feedback or assistance.
This has made it impossible for me to:
Log into my account Attend classes on Microsoft Teams Access my school emails View my marks
Despite reaching out for help, I have not received any feedback or assistance. It’s been very frustrating and stressful, especially since this issue is affecting my academic progress. I expected quicker support for something this urgent.
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Rosebank College's replyOfficial
23 Jul 2025, 09:37Dear Ellen Thank you for reaching out to us. We attempted to contact you earlier regarding your query but could not reach you. To assist you effectively, we kindly request the following additional information: e.g., course enrolled, ST number, and campus name. Once we have these details, I will work closely with the Campus Management to ensure your query is promptly escalated and resolved. Please feel free to provide the requested information via email at *** Thank you. Regards, IIE Rosebank College
Rosebank College's reply23 Jul 2025, 09:37
Official
Dear Ellen Thank you for reaching out to us. We attempted to contact you earlier regarding your query but could not reach you. To assist you effectively, we kindly request the following additional information: e.g., course enrolled, ST number, and campus name. Once we have these details, I will work closely with the Campus Management to ensure your query is promptly escalated and resolved. Please feel free to provide the requested information via email at *** Thank you. Regards, IIE Rosebank College