No communication/ support after money is paid. Pay and after that they don't care anymore.

I have tried communicating with the program coordinator and my student advisor but I have still gotten no response at all. No response on email and when I can RC Online and select option 3 then the call is automatically ended. I tried calling RC Pretoria CBD and was on hold for 5 minutes before the call was also ended. The customer support is non existent. When I had to pay my registration I would get helped very quickly but now that all is paid I don't hear a thing from anyone. I can not attend the Orientation due to work and just want recordings of the teams meeting so I can go through it in my own time. I got no response when letting know I cant make it. also no response when asking if it is being recorded and also no response when I asked where I can find the recordings. I have no clue how the student portal works and no one answers emails or phone calls.