1 reviews | Active since May 2026
No access to anything
Good day.
I made an inquey regarding my student account as I’ve been speaking to the consultants. From the 22nd of April my account got blocked and I couldn’t submit my assignment that was due on the 24th of April then the same day I logged in a ticket stating what is happening and they told me that my account has been put on hold due to unpaid fees. Despite the arrangements that I made, I paid R6000 on the 24th so that I don’t miss my assignment, I even spoke to the lecturer to give me time as I was having problem with my portal and They agreed to let me submit once I have access to the portal then on the 26th I couldn’t even log in a ticket as it stated that the student details are not found then the 27th I called then the finance department as I had an assignment on the 28th of April told me that I should go to campus as on their side there are no modules appearing as I’ve been deregistered an my account has become inactive even when I explained my situation at home as I’m left with only this semester to finish which is at the end of June whereby I’ve been submitting my previous assignments and attending classes then when I got to campus they stated that I should settle the amount which I did today as today is the day of the replacement/ resubmission for the test that was due on he 24th of April which is CURM7321 and I’m left with a few weeks for me to write my final exams. And when they said I’m inactive I want to understand how as I have proof of registration confirmation.. and they waited me to be left with only a month to block everything
Please help me to submit my assignment and for my portal to be opened as I was not able to log in a ticket due to my account being blocked and today is the date for resubmission
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the RC Online Campus Management will contact you shortly to provide assistance.
I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
IIE Rosebank College
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the RC Online Campus Management will contact you shortly to provide assistance.
I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
IIE Rosebank College
The institution has stated that they will call me before end of business day even now I’m still waiting on the call regarding my matter as I’m panicking because my resubmission date is today and if I don’t submit today I’m afraid i won’t have another date to submit.. my portal is still blocked even after settling the amount they requested an now some of the consultants are willing to help but they stating that my matter is intense as I have no modules appearing which they told me I should pay in order for them to remove the hold… one lady stated that it will be escalated to the principal from the online department and even now I don’t have any feedback…. I feel it’s unfair that I was rushed to pay the amount and after paying I’m getting no assistance as if everyone has decided to disappear on me
The institution has stated that they will call me before end of business day even now I’m still waiting on the call regarding my matter as I’m panicking because my resubmission date is today and if I don’t submit today I’m afraid i won’t have another date to submit.. my portal is still blocked even after settling the amount they requested an now some of the consultants are willing to help but they stating that my matter is intense as I have no modules appearing which they told me I should pay in order for them to remove the hold… one lady stated that it will be escalated to the principal from the online department and even now I don’t have any feedback…. I feel it’s unfair that I was rushed to pay the amount and after paying I’m getting no assistance as if everyone has decided to disappear on me
We are pleased that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
We are pleased that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College