Hellopeter
Share Your Experience
NO
Nireen O

1 reviews | Active since Feb 2022

10 Mar 2025, 15:39

Need Urgent Assistance

I am extremely frustrated by the lack of response to my urgent request for account access. My cellphone was ******, preventing me from accessing essential portals due to authentication via the authenticator app. I have logged tickets and sent emails but have received no response. I have tried to log a ticket via RC Assist again today but receives a "Student details not found" message.

Since 10 February, I have been waiting for my completion letter and transcript, but I have yet to receive anything. Due to my inability to access my account, I cannot confirm whether it has been uploaded. I am also aware that some students have received their completion letters via their personal email, yet I have had no assistance despite my repeated requests. It is incredibly frustrating to do everything on my end logging tickets, sending emails, and following the correct procedures only to be met with silence. The lack of service and communication is unacceptable.

0
Replies (3)
Rosebank College
Rosebank College's reply10 Mar 2025, 16:18
Official
Dear Nireen,

Thank you for your email and for taking the time to speak with me earlier. 

Please be assured that the Online Campus Management will contact you shortly to provide assistance. I will work closely with the campus team to resolve your query promptly and effectively. 

Thank you for bringing this matter to our attention. 

Kind regards, 

Rosebank College
NO
Nireen O's update11 Mar 2025, 10:02
Reviewer Update
Thank you for your swift assistance Online Team. I truly appreciate your support and would also like to express my gratitude for successfully receiving my completion letter and transcript.

However, I am still unable to access my student account due to issues with the authenticator app. While I did receive the guide on setting up Microsoft Authenticator, I believe there may have been a misunderstanding regarding the nature of the problem. My lost phone is the registered authentication device, meaning my settings need to be reset, and a new password must be created on your end, as I do not have the necessary administrative access to do so myself.

Additionally, I attempted to call the college this morning, but the phone just kept ringing, which is why I am reaching out on this platform. I also cannot respond to the email I received yesterday, as it was sent from a no-reply address.

Rosebank College
Rosebank College's reply12 Mar 2025, 10:57
Official
Good day,

We would like to confirm that that campus has contacted you and the query has been resolved. 

Please do not hesitate to contact us on ***  if you need any additional assistance. 

Regards 

Rosebank College